Jenna Roher was used to getting pinged for pickup at Vanderbilt University Medical Center. Nurses and doctors often requested Ubers to get wherever they’re going after a shift. But for the Nashville driver, a summer ride quickly turned into one she says she’ll never forget.
The trip involved not a medical professional, but a patient, a dark facility driveway, and a major hospital now facing serious questions about how it arranged the ride in the first place.
On July 24, part-time Uber driver received a trip request from someone at Vanderbilt University Medical Center
When she arrived, a nurse escorted a barefoot man toward her car. He was yelling that the hospital had taken his phone and wouldn’t give it back.
Roher said she assumed he was simply having a rough day, maybe recently discharged…