Amtrak rolled out its new high-speed train in the Northeast Corridor, calling it the first in the country. But recently customers have been telling the I-Team that the service has not been as advertised with delays and equipment problems.
The August launch of the Acela NextGen trains kicked off with fireworks. Richard and Pam Jackson were among the first passengers to try the service. The couple had been visiting their son and his family in New York and took the train back to Boston. Pam says the cars look futuristic and very sleek.
Passengers say doors malfunctioned
The pair tells the I-Team they were excited to be onboard, but thought the trip didn’t live up to the hype. With delays, the trip took more than five hours for the Jacksons to get home. In part, because the doors on the cars malfunctioned and would not open when the trains pulled into the stations, which caused delays. Richard has claustrophobia and was concerned about being able to get out in the event of an emergency.
“So almost every stop had this problem,” Pam Jackson said. “The bathroom doors were also similar, and people were a little anxious about going to the bathroom hoping that they would be able to get out.”…