Luzceleste Herrera never imagined herself seated behind a bank of monitors, calmly directing emergency calls through moments of crisis, let alone leading a team of dispatchers. Growing up as a shy teenager in Immokalee and the daughter of migrant farmworkers, Herrera once had no clear vision for her future. But thanks to the Collier County Sheriff ’s Office’s innovative partnership with The Immokalee Foundation, she found more than a career—she discovered her calling.
Today Herrera, 26, is an assistant shift supervisor in the CCSO Communications Center, guiding and mentoring the next generation of emergency dispatchers.
“Luzceleste’s rise from one of just 11 students in the first class of my Public Safety Career Academy to an assistant shift supervisor in just a few years is truly remarkable,” said Sheriff Kevin Rambosk. “She’s a shining example of what a career in dispatching can lead to –and exactly what this terrific program is all about.”…