The City of Newport News, Virginia, has introduced AI-powered chatbots on its official website. The chatbots are available at all times to provide information to residents, employees, and visitors. They help users with questions about Human Resources, the City’s Code of Ordinances, and other city services. The chatbots give quick answers and direct users to official resources.
City Manager Alan K. Archer said the new chatbots are part of efforts to improve communication. The system aims to make it easier for people to find job listings, understand local laws, or contact city departments. Users can also rate their experience and give feedback to help the city improve its digital services…