Driven by creativity and solid business practices, Holey Good Donuts located just outside Central is preparing to open a second location at 7930 Jefferson Hwy. in Baton Rouge. Owner Christian Pagtulingan recently told What Now New Orleans that his experience working for many years in a large Chinese take-out chain taught him how to focus on consistency and customer experience, a focus that he’s brought to Holey Good Donuts.
“Every now and then,” Pagtulingan said, “I see some of our workers want to do a shortcut, and I’m like, ‘No, we cannot do that.’
“We are constantly explaining the reasoning behind what we do, and once the reasoning resonates with them, the correct process becomes second nature, and everything will fall into place.”…