KANSAS CITY, Mo. (KCTV) – The Kansas City Police Department has filled all funded 911 call-taker positions for the first time since 2020, leading to faster emergency response times across the city.
The staffing milestone was announced at Tuesday’s Board of Police Commissioners meeting, where officials reported they have boosted call-taker training success rates from 6% to 75-80%.
The improvements come after years of long wait times for 911 callers. Mayor Quinton Lucas became personally invested in the issue in 2023 when his mother passed out in their front yard and his sister waited on hold with 911 for five minutes…