SYRACUSE, N.Y. (WSYR-TV) — Destiny USA, the largest shopping center in New York State, is allowing NewsChannel 9 behind the scenes of its upgraded security operation ahead of the retail industry’s busiest time of the year.
Over the years, the mall faced public scrutiny after high-profile incidents of violence, falling victim to the national epidemic of shoplifting, and not openly communicating how it was working to keep shoppers safe.
In an exclusive interview, Pyramid Management Group CEO Steve Congel said: “…When there was an awful lot of turmoil, a lot of on-site disturbances we were managing, we were getting hit with it just like everybody else. And we were taking a beating in the media… and I do think we were being treated unfairly because we were just one of how many communities, how many malls, how many properties that were facing the same challenges. And we were trying. We were trying to figure it out.”…