SPRINGFIELD, MA (WGGB/WSHM) — Eversource customers have contacted Western Mass News throughout the week about skyrocketing electric bills, with concerns mounting since the start of the utility’s new smart meter program. Viewers have expressed frustration about the costs in Facebook comments on recent Eversource stories, with some blaming Massachusetts Governor Maura Healey for the increases.
Breaking down the charges
Electric bills contain two main components: supply and delivery charges. Supply charges are based on the amount of electricity used, measured in kilowatt-hours. That rate changes twice a year based on market prices…