Sometimes customer service doesn’t just go wrong; it completely falls apart. That’s what one Pittsburgh woman says happened over multiple visits to her favorite entertainment spot.
Tawnya Snyder (@empoweredbestie), known online as “Your Empowered Bestie for the Restie,” says she has a “buckle-up” story about Rivers Casino Pittsburgh. In a TikTok that’s nearing 10,000 views, Snyder says she was “mind blown” by how she and her husband were treated after a decade as regular customers.
Long Story Short
Snyder says the casino has been a big part of her life. She met her husband there, hosted events, stayed at the hotel, and dined on-site. The couple are Black Card holders, members of the casino’s “Rush Rewards” for high-dollar players. She says they expect a certain level of courtesy.
Instead, Snyder alleges, they were met with repeated rudeness and confusion. As she eats an on-the-go meal in her vehicle, she explains, “This is how we got disrespected at a casino … by the staff.”…