DALEVILLE, Va. – Former Lumos customers are facing significant service disruptions and lengthy wait times as their internet and phone services transition to T-Mobile following last year’s acquisition.
Dozens of customers have reported lining up at the Daleville T-Mobile store over the past few days, seeking assistance with their internet service after experiencing unexpected outages. Many affected customers are seniors who have struggled with the online setup process.
“Mama started telling me her internet went off day four yesterday. Her phone and internet went dead and nobody would answer the phones or nothing at Lumos to help her out,” said Janet Mills, whose elderly mother was affected by the service interruption…