SAN ANTONIO — In February of 2021, Monica Carter believed she was getting a solar panel system that would meet all her home’s needs.
The paralegal signed up with Sunnova in January after a salesman came to her door. She believed her 55-solar-panel system was going to be operational in just 6 months and was being completed to up to city standards. She also reviewed her contract and found the financing and total price to be acceptable.
Nearly five years later, Carter’s solar panel system wasn’t generating any power, the company she had been dealing with was in bankruptcy, and she was still stuck with a loan of more than $70,000…