When youre a rider, it can look like the person in the first car is just “along for the ride.” The reality is closer to being an air-traffic-controller-meets-customer-service-rep inside a fast-moving, safety-critical system.…
When youre a rider, it can look like the person in the first car is just “along for the ride.” The reality is closer to being an air-traffic-controller-meets-customer-service-rep inside a fast-moving, safety-critical system.…