HAMBURG, N.Y. — It’s been just over two weeks since Cynthia Russell first reached out to us at 7 News, worried about what she described as a noticeable decline in her mother-in-law’s condition inside a Hamburg nursing home.
“She’s not getting changed on the overnight shift like she’s supposed to be,” Russell said.
Russell described hours-long waits for basic care, concerns that resonated with dozens of other families after we first aired our investigation…