WARRENSVILLE HEIGHTS, Ohio (WOIO) – A medical assistant and student who lives at the Highland Woods Garden apartments on Country Lane Road says, along with neighbors in her building, she’s had no heat all winter. When she checked the temperature in her apartment while our 19 News crew was there, it only registered 33 degrees.
Residents notified management before winter
The woman said she had made the apartment’s property manager aware of the issue several times last fall and even spelled out her concerns in an email on November 6, 2025, respectfully asking someone to address the matter as soon as possible.
“Before winter even started, they knew about the issue,” she said.
Management initially told the woman they were having difficulties with the boiler…