In downtown Albuquerque, more than 75 renters at The Alvarado Apartments signed a formal demand letter accusing their management company, Apartment Management Consultants (AMC), of dangerous neglect, safety failures and “excessive” fees. They are demanding rent abatement and a written repair plan.
The Alvarado Apartments and AMC did not respond to requests for comment on the allegations. City Desk ABQ went to the apartment Friday morning after phone calls were not returned and was told by management that they’re not talking about the issues.
The letter followed 11 days without hot water in October. Residents also reported broken security gates, cockroach infestations, erratic water temperatures, hidden fees and an elderly resident who was hospitalized after falling on a persistent leak, according to the letter.
Tenants found communication with management frustrating and unhelpful. “They would say they were doing everything they could,” one resident said, describing the narrative during the outage. When residents wanted answers from property management, we were met with contention,” the demand letter states…