As Burlington prepares for an incoming winter storm, residents living at the West End and Trollinger apartments are finally getting answers about a chaotic management transition that left many residents confused, frustrated and for several days, literally in the dark.
Trollinger and West End are two of Elon University’s biggest off-campus housing sites, located off of West Trollinger Avenue and East Lebanon Avenue, respectively. About 240 residents live in both properties in total.
On Jan. 12, tenants were notified that RedStone Property Management would no longer manage Trollinger and West End. On Jan. 15, RedStone officially stopped operating the properties. But it wasn’t until Jan. 20 that residents heard from the new management company, Asset Living — a five-day gap that left many students unsure who to contact, where to pay rent or how to report maintenance issues…