As the cold winter weather ramps up, food delivery services such as DoorDash and UberEats have increased in popularity from consumers seeking a convenient and easy meal. From profit margins to food quality control, Ann Arbor community members say these applications have impacted customer experience and local restaurants’ operations.
The growth of food delivery apps has changed business operations for many local restaurants. Zingerman’s Delicatessen in Kerrytown offers food delivery through UberEats. In an interview with The Daily, Jennifer Santi, Zingerman’s marketing and communications manager, said UberEats has benefited the restaurant.
“We get a dedicated service representative who works with us on any kind of tech support,” Santi said. “We’re in touch with them for marketing and promotional needs. The representative can also give us additional data that we might want to learn about our UberEats customers.”…