When cashless tolling was first proposed, I expressed concerns about how it would operate and potentially impact those who utilize the Thruway.
Since then, my office continues to hear from a concerning number of people who have experienced erroneous billing and other problems with this initiative and who continue to be inconvenienced by it through no fault of their own.
While I recognize that no system is perfect and understand that occasional errors will occur, it is evident that the current system is not working and that a new remedy is needed…