The Crayola Experience at The Shops at Willow Bend in Plano was unexpectedly closed this week after a lockout notice appeared on the doors.
According to the Dallas Morning News, the landlord, Centennial, changed the locks on Feb. 7 due to delinquent rent. The notice states that access could be restored if the full overdue balance is paid. Crayola’s website also lists the Plano location as “temporarily closed.”
Families Left Without Answers
The sudden closure sparked confusion and frustration among customers, particularly families who had events scheduled at the venue. On Crayola’s Facebook page, one parent shared that her child’s birthday party was scheduled for Feb. 8, but the family arrived to find the venue closed, saying there had been no advance notice by phone or email before guests showed up.
Other commenters raised concerns about annual passes that had already been purchased, asking how refunds or credits would be handled if the closure extends…