Even as Wawa expands to 1,200 locations in 13 states and Washington, D.C., customers still describe the convenience stores as “part of their neighborhood,” said Wawa CEO Chris Gheysens.
That connection, he said, comes from Wawa’s continual response to consumer demand, particularly the hometown fans in Delaware County, where Wawa got its start, writes Erin McCarthy for The Philadelphia Inquirer.
“It’s a relationship that’s built on consistency, on trust” — and on getting customers out the door in five minutes or less, depending on the time of day,” said Gheysens, a South Jersey native…