MARYLAND (WBFF) — The Baltimore Gas & Electric Company (BGE) will be banned from cutting off any customer’s gas or electric service until at least April 1, according to an order from the Maryland Public Service Commission released Thursday.
The order comes amid an investigation into “systemic failings” in BGE’s customer call center, which the Public Service Commission found has unreasonably long wait times for customers. The moratorium on service terminations was extended in order to “continue to mitigate potential harm to customers” while BGE works to fix its call center problems, the commission wrote in the Thursday order.
“Under [state law], a utility is required to investigate customer disputes or inquiries and propose any resolution or finding to the customer. BGE cannot fulfill this legal obligation if customers are unable to reach a call center representative to make the inquiry,” the commission’s order reads…