The thousands of service requests that flow through a city each year can reveal a lot about how government operates. In Aurora, Ill., officials are making that information easier to explore.
City officials on Thursday announced the launch of the myAurora 311 Open Data Portal. The platform, created by Aurora’s Data and Analytics, and Customer Service divisions, allows residents to see how the city manages non-emergency service requests and customer calls through dashboards.
The dashboards show metrics such as incoming and outgoing calls, average call length, and how many service requests 311 staff have resolved. Additionally, it shows which city divisions receive the most requests and highlights the five most common issues reported by residents…