“We don’t do anything to try to get people to leave reviews. They just do or they don’t. At our quarterly all-staff meetings, we read the reviews from that quarter, and we don’t have to curate them or anything. They’re all glowing.”
— Ron Copeland, Co-owner, The Little Grill
The success stems from a deliberate approach to building team culture. Following the Entrepreneurial Operating System outlined in “Traction” by Gino Wickman, The Little Grill holds quarterly all-staff meetings and off-site leadership sessions that keep the team aligned and energized.
“Human beings can only maintain a vision for 90 days,” Ron notes, citing Wickman’s observation. “You have to keep telling everyone the vision every 90 days, or they lose their way.”…