Tattle, the industry-leading all-in-one, AI-driven guest feedback and CX management platform that helps restaurant brands maximize guest satisfaction and revenue, today announced that Scooter’s Coffee will leverage Tattle to measure omni-channel guest sentiment and advance operational excellence across its rapidly expanding network.
Founded in 1998 by Don and Linda Eckles in Bellevue, Nebraska, Scooter’s Coffee has grown to become one of the nation’s largest drive-thru coffee chains with over 900 locations across 32 states. With a deliberate focus on delivering amazing customer service and speed in the drive-thru, Scooter’s Coffee has built its success on an unwavering commitment to its core values of Integrity, LOVE, Humility, and Courage, along with its brand promise: “Amazing People, Amazing Drinks…Amazingly Fast!”
Through the Tattle partnership, the entire Scooter’s Coffee system, including Support Center leadership, franchisees, and store managers will be equipped to automatically and privately survey guests after each visit, gaining deeper visibility into performance across critical operational categories including Beverage Quality, Speed of Service, Hospitality, and Accuracy, along with their underlying factors such as Flavor, Temperature, and Friendliness. By unifying guest feedback, online reviews, and operational insights into one comprehensive platform, Tattle enables Scooter’s Coffee to continue innovating specialty beverages, refining existing menu items, and optimizing offerings based on genuine guest preferences. The extensive guest feedback data powers Tattle’s proprietary AI algorithms, ”AI Coach”, which generate monthly objectives and strategic action items for each location that best enhance guest satisfaction and drive revenue while maintaining complete alignment with Scooter’s Coffee’s brand standards and operational excellence…