Limited space and growing service demand are prompting dealerships to rethink productivity. At Ted Britt Ford & Lincoln in Chantilly, Virginia, implementing a one-technician-per-bay structure, combined with technology-driven communication systems, has increased throughput, profitability, and customer satisfaction without expanding facilities.
Joining us on the latest episode of Service Drive is Michael Darlin, Senior Director at Ted Britt Ford and Lincoln of Chantilly, to share how dealers can improve service efficiency and customer satisfaction.
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