TAMPA, Fla. (WFLA) — Better Call Behnken is getting results for a Hillsborough County woman after a medical billing error led to her personal insurance information being entangled with another patient with the same first and last name.
It took weeks and a little Better Call Behnken intervention, but Gloria A. Valdes finally doesn’t have to worry about her insurance information being mixed up with another woman with the same name, except for the middle initial “A.”
“I couldn’t have done it without you,” she said. “”You were the key. You were the key, and I thank you so much…