The Chautauqua County Department of Motor Vehicles and DMV offices across New York State are warning customers who use debit or credit cards that they might get double charged for a single transaction.
DMV officials say while this isn’t happening with every debit or credit card transaction, the problem has persisted since the NYS DMV went live with the DRIVES software update in February. Unfortunately, local DMV offices are not authorized to issue refunds directly, and the NYS DMV is taking 3-5 business days to process refunds.
County DMVs across the state have been actively communicating this issue to the NYS DMV since the DRIVES rollout last month. However, the double charges are still occurring…