Some Metro Nashville employees, including teachers, police officers, and firefighters, say they have not received correct paychecks or pension distributions for nearly four months after the city moved to a new payroll system. The delays have left retirees without regular pension deposits and current staff scrambling to cover bills.
City finance officials say the disruption followed a January switchover to the Oracle Fusion Cloud platform and that payroll staff have been manually re-entering routing numbers and other personal data to get payments to process. Officials estimate roughly 2% of Metro employees were impacted and say about 40 retirees who left at the end of December or early January did not have pension information set up, slowing the start of their pension deposits. Finance leaders told reporters they have worked seven days a week since Christmas to correct routing errors and push delayed payments through, as reported by WSMV.
“I did not receive a single pension payment,” retiree Jamell Randall told WSMV, saying he only received a first pension check this week after Metro corrected routing errors following media outreach. Metro leaders said those routing errors have been fixed for many accounts and that delayed payments are being issued.
Oracle Rollouts Show The Risks Of Big IT Moves
Large enterprise payroll and pension migrations carry real risks, and past Oracle Fusion implementations have at times required lengthy manual fixes and added costs. A forensic report into Birmingham City Council’s Oracle project found governance and data issues that kept its finance system impaired for years, underscoring how messy these transitions can get, as detailed by Computer Weekly.
What Metro Is Telling Employees
Metro’s Payroll Division says it is working to resolve outstanding pay and pension distributions and has options for direct deposit and Employee Self-Service to update account information. The city’s payroll page lists contact emails, a phone number, and a mailing address for the Payroll Division for anyone still missing payments, according to the Metro Finance site at Nashville.gov…