Baton Rouge woman with disability faces barriers to CATS on Demand access in new neighborhood

BATON ROUGE – A woman who recently moved to Louisiana reached out to 2 On Your Side for help after the Capital Area Transit System told her they wouldn’t come to her neighborhood to pick her up.

If a disability prevents a person from using a CATS bus, they may be eligible for an alternative type of transit service. It’s called CATS on Demand and requires an application as well as an in-person visit, to qualify. Qualifying riders can get a ride for $1.75.

Lisa Gross recently moved to Louisiana from the Chicago area to be closer to family. She was told she lives at an address that CATS doesn’t service. Gross lives in a new development called Cedar Grove on Jefferson Highway. She’s limited in where she can go outside of her home since she no longer drives…

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