Call Rafael: AES asks customer mistakenly believed to be deceased to send selfie, challenges status

INDIANAPOLIS — Diontra Meredith doesn’t mind finding an empty mailbox, though every month there is something from AES Indiana.

“AES is my electric provider. I pay them every month to keep the lights on,” said Meredith.

In January, she reached out to AES by calling the number on her bill. She had a question about her account. She was shocked to find out she was listed as dead…

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