The Bay Area’s transition to the new Clipper fare payment system continues to be rocky for some transit riders and agencies, which included three outages last month.
On Monday, the Clipper executive board received an update on the rollout of Clipper 2.0 from executives from Cubic Transportation Systems, the vendor in charge of the migration to the new fare payment system. The presentation included a list of recent outages and a multitude of issues that still need to be resolved before resuming the bulk migration of Clipper accounts to the new system.
Cynthia Eng, vice president and senior manager, with Cubic, said that while Clipper 2.0 is live and progress continues addressing issues with the migration, some riders, frontline staff, and transit agencies have had experiences that they did not expect to have during the transition…