“Sorry, I don’t know if the fee of these crutches is covered. You’ll have to ask your insurance company.”
Thus, the College must take the responsibility for making this process more transparent and accessible, helping students, especially those paying the hefty $4,015 annual fee, understand their rights within the insurance and healthcare system.
After injuring my foot, I called the Health Service number on the back of my OneCard, only to receive no answer. It was then that I realized the health center is closed on weekends with no emergency helpline. Disoriented and unsure how to even secure an ice pack on campus, I called my friend from Boston for advice. It is often only during an accident that we see the systemic flaws: a lack of immediate information and a failure to provide accessible channels for guidance during an emergency. My friend suggested urgent care, specifically Mass General Brigham in Natick for its proximity…