Phones and internet across the City of Socorro went dark on Monday, leaving residents and municipal offices temporarily cut off from city lines as crews scrambled to figure out what went wrong.
City officials issued a municipal alert saying phone and internet systems were down citywide and asked the public to sit tight while city crews and technicians worked to restore service. There was no estimate for when systems might come back online, and officials warned that routine non-emergency communications could be delayed while the outage is addressed.
In a post on Monday, the City of Socorro, Texas – Government on Facebook wrote “⚠️PHONE SYSTEMS DOWN⚠️” and confirmed that internet systems were also down across the city. The message described the situation as an internal systems outage, asked residents to remain patient while technicians investigate the cause, and urged everyone to stand by for further updates.
How to get help during the outage
Emergency calls are still directed to 9-1-1. The Socorro Police Department lists 9-1-1 for emergencies and (915) 858-9237 for non-emergency calls, although that non-emergency line may be affected if municipal phone systems are down, according to the Socorro Police Department website. For urgent city business, residents are advised to keep an eye on the city’s official channels for updates or use the contact options on the city’s website when those systems are available, per the City of Socorro…