“She repeatedly asked to be let out of the vehicle and felt she couldn’t safely exit,” an attorney for Cynthia Sarabia said
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- Cynthia Sarabia filed a lawsuit against Uber and one of its drivers following a 2025 ride in which the driver allegedly did not let her or her children safely exit
- She alleged that the only way she could cancel the ride was through the Uber app, over which she did not have control
- Uber did not reply immediately to PEOPLE’s request for comment
A Texas mother filed a lawsuit against Uber and one of its drivers, alleging that she and her two young children were subjected to a harrowing and “violent” experience while riding as passengers last year.
According to a complaint filed in El Paso County District Court in Texas on April 1, Cynthia Sarabia alleged that their ride with her two kids was unsafe from the beginning. The document said that Sarabia did not have control over the Uber app used to request the ride and could not cancel or terminate the ride through the app, because the ride was requested from an account that was not her own.
Sarabia stated that one of her children did not have a functioning seat belt during the ride. Sarabia said in the complaint that her concern was ignored despite alerting the driver to the issue…