OAK LAWN, Ill. — When a big rig got wedged under a Chicago viaduct in early April, a tow truck arrived in minutes. Then the trouble began.
Tim Smith said the towing firm quoted his company, DPW Trucking, a few thousand dollars over the phone and he agreed. But when he went to pick up the trailer, the price had surged to $46,000. “It was like: ‘You have to be kidding me! How do you come up with $46,000!” Smith recalled thinking.
“They don’t want to talk to you on the phone,” DPW Trucking owner Kristin Crawford said. “They literally hang up on you. And then they, it says on their email, they will not negotiate the rate.”…