HONOLULU (HawaiiNewsNow) – A Hawaiian Airlines customer is confused over why she was told she would be charged extra for a flight she already paid for, and she wanted to share about the experience to alert others.
Marcy Reginelli believed she called Hawaiian Airlines about her upcoming flight to New York to request wheelchair assistance. She said her flight was confirmed in an email from the airline. She also said she had a ticket number and a seat assignment.
But someone on the phone told her otherwise…