90 days in, Aurora’s non-emergency 911 program is saving ER hours

It’s a lifeline for people in Aurora — from car crashes to medical emergencies, Aurora 911 handles it all.

“Day-to-day, it’s a big group effort,” said Joey Samuels, an Aurora 911 dispatcher and trainer.

Back in January, Denver7 told you about a new service launched by Aurora Fire Rescue aimed at reducing strain on the emergency response system by connecting non-emergency medical callers with virtual physicians…

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