When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. Can it do that?
Last month I purchased a Lorena Canals rug online from Nordstrom. The box arrived, but it was the wrong rug. The one they sent had a lot more fringe and none of the design of the rug I had picked out.
I called Nordstrom and set up a return, and it was shipped back within 10 hours of receiving it. I never took it out or used it at all. …