City-owned broadband praised for customer-first model and reinvestment in Northern Colorado
FORT COLLINS – Fort Collins Connexion, the city’s municipal broadband utility, is gaining national attention for its customer-focused approach that’s reshaping what residents can expect from an internet provider. Executive Director Chad Crager recently shared Connexion’s success story on the award-winning Connected Nation podcast, highlighting how Fort Collins’ city-owned network has become one of the nation’s top-rated ISPs.
“Our foundation is built on providing a better customer experience in an industry where people traditionally have extremely low expectations for what they’re going to get from their provider,” Crager said during the interview…