City of Sanibel Recreation Department Receives the Lee County Visitor & Convention Bureau (VCB) Certified Guest Property Designation. A Certified Guest Service Property is a designation awarded by the American Hotel & Lodging Educational Institute to organizations where 100 percent of frontline employees are trained and certified as Certified Guest Service Professionals. It reflects a strong commitment to consistent, high-quality service.
Every frontline employee has completed professional guest service training focused on creating positive experiences for visitors and residents alike. Recreation Director Andrea Miller thanked the following Recreation Department team members for dedicating their time to completing their Certified Guest Services Professional certification:
Deputy Director Charlotte Durand, Recreation Services Supervisor Gabrielle Cooper-Angeles, Marketing & Events Coordinator Denise Dillon, Lead Recreation Services Assistant Nathan Kastle, Recreation Support Services Assistant Heike Gosselin, Recreation Services Assistant Ella Defonzo, Recreation Services Assistant Lilian Burke…