American Airlines made this announcement:
American Airlines is fundamentally changing the way it does business at Dallas Fort Worth International Airport (DFW), the airline’s largest hub, and the airline’s customers will soon benefit from those changes in a meaningful way.
- A reimagined schedule at the airline’s largest and most important hub enhances the customer experience at nearly every touchpoint.
- Adjustments to scheduled flight times drive greater certainty for customers, improved and more desirable departure times and more seamless journeys.
- Schedule enhancements and ongoing investments continue to improve the overall airport experience.
- American’s track record of recovering from irregular operations better than any other airline is further bolstered with investments in remote deplaning resources.
DFW has an outsized impact on the rest of the airline’s operation and on the journeys of the nearly 700,000 customers the airline serves every day across its global network. More customers and more bags travel and connect through DFW every day than any other airport in American’s network — with more than 30% of all daily connecting customers and daily connecting checked bags traveling through the airline’s hometown airport. When DFW runs well, American runs well. That impact demands continued focus and investment, and both are already well underway. The airline is investing millions of dollars to fortify DFW, delivering:
- Smoother, seamless airport experiences
- Greater certainty to schedules and connections
- Improved resilience when weather or other disruptions hit
Restructuring DFW today for the customer journeys of tomorrow
For more than a decade, American’s schedule at DFW has been concentrated across nine banks, or large clusters of flights across the operating day. As all airline bank structures do, this times large groups of flights together, coordinating arrivals and departures, and ultimately, coordinating quick and seamless connections…