Kaiser Permanente is facing yet another allegation related to its behavioral health business.
The National Union of Healthcare Workers (NUHW), which represents more than 19,000 healthcare workers in California, filed a complaint on April 8 against the Oakland-based healthcare giant alleging it had illegally replaced licensed therapists with unlicensed clerks and a computer algorithm to direct mental health care.
Kaiser Permanente is currently in a state-mandated two-year corrective action plan following a 2023 investigation that found, among other violations, the system failed to provide timely access to mental health appointments, resulting in a $200 million settlement…