Fort Worth-based American Airlines is eliminating hundreds of jobs from one department but is adding some in other areas.
American Airlines is reorganizing its customer service team and that will result in the elimination of 656 jobs, 321 here in DFW and 335 in Phoenix, according to reports.
The Fort Worth-based airline says it’s creating a new ‘customer success’ team that will be made up of 135 workers.
The current employees who will be impacted by the layoffs are invited to apply for the more than 800 current openings in the company, and they’ll get first dibs on the new positions on the reorganized customer success team, according to AA officials.
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