After more than two decades of dedicated service to the community, a familiar voice on the other end of the line for Plano’s police officers is signing off for the last time. The city’s Police Communication Support Center (PSC) Kathy Roberts, is retiring after a 22-year tenure of handling emergency dispatches with calm and competence. The Plano Texas Police Department acknowledged Roberts’ retirement in a social media post that reminisced about her start on April Fool’s Day in 2002, a detail indicative of the serendipity that her career would reflect.