Because of a “cyber incident” with vendor BridgePay, Denton utility customers haven’t been able to pay their bills with credit or debit cards since Friday, including the Pay as You Go option, according to an update from the city Monday.
The city said on Monday that it doesn’t have a restoration timeline but will suspend late fees and disconnects from Friday, Feb. 6, until Friday, Feb. 13.
Denton utility customers can still pay their bills online with a credit or debit card by selecting the Venmo, PayPal or PayPal Credit options. They can also pay through their bank via eCheck, or make payments in person at the customer service lobby, 601 E. Hickory St., during business hours, or at the 24/7 self-service kiosks in the lobby…