SURPRISE, AZ — A Surprise woman is raising concerns after she says her elderly father had a bad experience with a ride to a medical appointment booked through United Healthcare’s SafeRide benefit. She says it left her dad unwilling to use medical transport again.
Gerry Greiner emailed ABC15, saying a Lyft ride was arranged through the insurance-covered program to take her dad, Bill, to a routine wound care appointment. When two drivers cancelled, she says he was left sitting outside in the heat for half an hour.
“He was exhausted, and it was horrifying,” Greiner said…