Wait times at North Carolina DMV offices dropped over 25 minutes in October when compared with September. Officials at the North Carolina Division of Motor Vehicles say a hiring effort across the state, new laws that expanded web-based transactions, and operational changes made the difference.
The agency brought in 64 workers after an August audit revealed that long waits stemmed from too few staff members, tired workers, and aging computer systems. Senate Bill 245 opened up web options. Drivers can now renew or upgrade licenses from home.
“It’s really having everybody rolling in the same direction,” said Marty Homan, communications director for the DMV, according to WFMY News 2. “The audit came out in support of having more employees, the legislature funded more employees, the governor signed the bill, so everybody’s pulling in the same direction and we’re starting to make progress.”…