GREENSBORO, N.C. — Every time Anita Graham leaves her home, she takes her keys, wallet, and backpack with her. But a recent rideshare ride turned routine into a stressful ordeal.
“I thought I had put my keys and wallet in my backpack with me,” Graham said, recalling the moment she realized something was missing. After noticing her items gone, she immediately contacted the rideshare company.
“No one was getting back to me,” Graham said. “That’s why I contacted you—no one was telling me anything.” Already dealing with serious medical issues, the week-long silence only added to her stress…