There was a new noise…the kind you hear pulling out of a parking lot and immediately think, “That wasn’t there yesterday.” For Nena Murphy in Greensboro, North Carolina, that sound followed what should have been the most boring errand of the week: a simple oil change. During the service, the mechanic flagged a so-called needed suspension repair on her Infiniti.
That’s where the headache started.
Murphy keeps close tabs on her car, including maintenance and repair needs
She notices new smells, new vibrations, new noises. So when a mechanic at the shop told her during that oil change that her sway bar needed attention, she listened. The shop replaced the part. Then she drove off and heard something that didn’t belong.
The car sounded wrong. Murphy brought it back. The shop inspected it and told her nothing was wrong with their repair. More than once. And While the issue seemed dulled, a squeak stayed. All the while, Murphy stayed unconvinced…