Couple frustrated after nightmare ordeal with home insurance company: ‘It’s the emotional stress and fear’

A South Carolina couple has been stuck in limbo as its insurance company has refused to pay for needed repairs following a catastrophic storm, according to Greenville News.

What’s happening?

Marisa and Stu Wells have had their Greenville home since 2022. That house took a beating from Hurricane Helene in September 2024, as a nearby tree crashed into the roof and pushed the wall out of its framing.

The Wells hired a contractor who estimated the cost of the damage to be $139,000. The Wells submitted the estimate to their insurance provider, Travelers, which provided $10,000 a month later and committed another $5,000 once construction started.

“We were like, what is this?” Stu Wells said, per Greenville News. “At fifteen grand — I can’t even get a contractor out.”…

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